121. Which of the following would NOT be contained in a release policy?
A. Naming and numbering conventions
B. Entry and exit criteria of the release into testing
C. Roles and responsibilities for the release
D. The risk register for the release
B. Entry and exit criteria of the release into testing
C. Roles and responsibilities for the release
D. The risk register for the release
ANSWER: D. The risk register for the release
122. Which reason describes why ITIL is so successful?
A. It is not tied to any particular vendor platform
B. The five ITIL volumes are concise
C. It tells service providers exactly how to be successful
D. It is designed to be used to manage projects
B. The five ITIL volumes are concise
C. It tells service providers exactly how to be successful
D. It is designed to be used to manage projects
ANSWER: A. It is not tied to any particular vendor platform
123. What type of record should you raise when a problem diagnosis is complete and a workaround is available?
A. A service object
B. An incident
C. A known error
D. A change
A. A service object
B. An incident
C. A known error
D. A change
ANSWER: C. A known error
124. Which two elements of financial management for IT services are mandatory?
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
ANSWER: A. Budgeting and charging
125. What is the primary focus of business capacity management?
A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
ANSWER: D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
126. Which statement about the service portfolio is TRUE?
A. The service portfolio includes ail services except those managed by third parties
B. It is an integral part of the service catalogue
C. It allows the organization unlimited resources when planning for new service deployments
D. It represents all resources presently engaged or being released in various stages of the service lifecycle
ANSWER: D. It represents all resources presently engaged or being released in various stages of the service lifecycle
127. Which of the following statements describes the objectives of service asset and configuration management?
1. To identify, control, report and verify service assets and configuration items (CIs)
2. To account for, manage and protect the integrity of service assets and configuration items
3. To establish and maintain an accurate and complete configuration management system
4. To document all security controls together with their operation and maintenance
2. To account for, manage and protect the integrity of service assets and configuration items
3. To establish and maintain an accurate and complete configuration management system
4. To document all security controls together with their operation and maintenance
A. 1 and 2 only
B. 1,2, and 3 only
C. 1, 3 and 4 only
D. All of the above
B. 1,2, and 3 only
C. 1, 3 and 4 only
D. All of the above
ANSWER: A. 1 and 2 only
128. Which stage of the change management process deals with what should be done if the change is unsuccessful?
A. Prioritization
B. Categorization
C. Remediation planning
D. Review and close
B. Categorization
C. Remediation planning
D. Review and close
ANSWER: C. Remediation planning
129. Which of the following is MOST concerned with the design of new or changed services?
A. Change management
B. Service transition
C. Service design
D. Service strategy
B. Service transition
C. Service design
D. Service strategy
ANSWER: C. Service design
130. Which of these recommendations is best practice for service level management?
1. Include legal terminology in service level agreements (SLAs)
2. It is NOT necessary to be able to measure all the targets in an SLA
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
1. Include legal terminology in service level agreements (SLAs)
2. It is NOT necessary to be able to measure all the targets in an SLA
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
ANSWER: D. Neither of the above
a
No comments:
Post a Comment