ITIL EXAMS QUESTION 141 TO 150 WITH ANSWERS

141. Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication

A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above

ANSWER: D. All of the above

142. Where would all the possible service improvement opportunities be recorded?

A. CSI register
B. Known error database
C. Capacity management information system
D. Configuration management database

ANSWER: A. CSI register

143. Which of the following statements correctly states the relationship between urgency, priority and impact?

A. Impact, priority and urgency are independent of each other
B. Urgency should be based on impact and priority
C. Impact should be based on urgency and priority
D. Priority should be based on impact and urgency

ANSWER: D. Priority should be based on impact and urgency

144. Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

A. Service strategy
B. Service operation
C. Service transition
D. Continual service improvement

ANSWER: B. Service operation

145. Which of the following is NOT a benefit of using public frameworks and standards?

A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language

ANSWER: B.They are always free ensuring they can be implemented quickly

146. Which of the following statements about processes is INCORRECT?

A. They are measurable
B. They are units of organizations
C.They deliver specific results
D.They respond to specific events

ANSWER: B. They are units of organizations

a